General terms and conditions of sale
PREAMBLE
The website www.serenitysistersretreats.com (hereinafter referred to as ‘the Site’) is managed by the association Relax et vous (hereinafter referred to as ‘the Seller’), whose registered office is at 7 rue du Fournil - 44119 Treillieres, France.
General terms and conditions of sale (GTCS)
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1. PURPOSE
In accordance with article L.441-6 of the French Commercial Code, these General Terms and Conditions of Sale (hereinafter referred to as ‘the GTCS’) form the basis of the commercial relationship between the Seller (the association Relax et Vous and Serenity Sisters Retreats) and users placing orders on the Site (hereinafter referred to as ‘the Customers’). These General Terms and Conditions of Sale set out all the respective rights and obligations of the Vendor and any Customer in the context of distance selling by electronic means of tourist services such as stays, trips, retreats, seminars, training courses, events and workshops (hereinafter referred to as ‘the Services’).
The GCS govern exclusively the relationship between the Seller (the association Relax et Vous and Serenity Sisters Retreats) and the Customers and apply to all Services without exception. No special conditions, such as those appearing on order forms or the Customer's general terms and conditions of purchase, may, without the prior written acceptance of the Vendor ( Relax et Vous et Serenity Sisters Retreats ), take precedence over the GTCS or apply concurrently.
In accordance with the regulations in force for online sales, the GCS are made available to all users of the Site in a continuous and durable manner and can be consulted in the dedicated section. Any final order for Services implies the Customer's full and unreserved acceptance of these GTS.
The General Terms and Conditions of Sale may be modified at any time by the Seller (the association Relax et Vous and Serenity Sisters Retreats) and will apply to any order placed after the date of modification, including any complementary or related order to a previous order.
If there is any doubt about any of the conditions of sale, current practice in the sector of distance selling by companies with their registered office in France and the Consumer Code will apply.
2. ONLINE OFFER
Our website www.serenitysistersretreats.com provides detailed information on the nature and specific features of our pension scheme . In particular, you will be able to consult (1) the retreat programme day by day, (2) practical information on the destination and (3) all the information you need to make your retreat a success (the retreat does/does not include, minimum number of participants, etc.). A ‘Dates and Prices’ section will give you an indication of the price of the trip on the date envisaged.
The information provided on the Site, such as the Services, prices, payment and cancellation conditions, constitutes a prior offer within the meaning of article L.211-8 of the French Tourism Code.
The Seller (the association Relax et Vous and Serenity Sisters Retreats) offers, via the Site www.serenitysistersretreats.com, an online retreat which presents and describes the Services truthfully. Although the Services are described as accurately as possible, this is for information only. The Vendor cannot be held liable for any errors or omissions in the presentation or description of a Service.
Services are subject to availability. The Vendor
( l'association Relax et Vous et Serenity Sisters Retreats ) draws the attention of all potential Customers to the need to verify, before ordering, their ability to benefit from the Services, taking into account their state of health, so that the Vendor ( l'association Relax et Vous et Serenity Sisters Retreats ) cannot be held responsible in the event of an incident or accident suffered by the Customer.
3. PRICES
The applicable prices and taxes associated with the sale of the Services are specified in the online catalogue. The prices indicated on the Site, www.serenitysistersretreats.com, may differ at the time of final booking by the Customer.
Unless otherwise stated in the description of the Service, the price displayed is all-inclusive and does not include :
- air transport
- tourist taxes - to be paid by the Customer on site in cash
- visa fees
- meals except those mentioned in the programme, drinks, extras, taxis, tips, porter's fees
- insurance or repatriation assistance.
The Seller (Relax et Vous and Serenity Sisters Retreats) reserves the right to modify its prices at any time by simple online publication. Only the prices in force at the time of the order will apply, subject to availability.
Any change in taxes will be reflected in the price of services at the time of the order or retroactively in accordance with legal provisions.
In accordance with article L.211-12 of the French Tourism Code, the price to be paid by the Customer once the order has been confirmed may be adjusted upwards according to variations in the cost of transport, including fuel, as well as applicable taxes and exchange rates. However, no price change may be applied in the thirty (30) days prior to the scheduled departure date for Customers who have placed an order.
4. ORDERING ONLINE
4.1 ORDERING
To place an order, the Customer will complete an online order form via an electronic form. By completing this form, the Customer accepts the initial offer from the Seller (the association Relax et Vous and Serenity Sisters Retreats) including the price and description of the Services.
The Customer must accept the GCS by clicking where indicated for the order to be considered definitively validated. The Customer must provide a valid e-mail address when placing the order and acknowledges that all communications with the Seller (the association Relax et Vous and Serenity Sisters Retreats) may be made via this address. The delivery of travel documents and all information relating to the Service will be sent by e-mail, and the Customer must regularly check his/her e-mail inbox (and spam).
The Customer must validate the total amount of the order, which will be displayed before final validation. The Client must also inform the Vendor (the association Relax et Vous and Serenity Sisters Retreats), in writing and prior to any order, of any particularity concerning him/her that could affect the smooth running of the Event (specific diet).
The order can only be placed once the availability of the chosen Event has been confirmed.
4.2 PROOF OF TRANSACTION
Exchanges, orders and payments made between the Customer and the Vendor may be evidenced by computerised records, kept in the Vendor's systems under appropriate security conditions. Order forms and invoices are archived on a reliable and durable medium, considered to be valid proof.
5. ORDER CONFIRMATION AND PAYMENT
This is an order with a payment obligation, which means that placing an order implies payment by the Customer.
5.1 TERMS OF PAYMENT
Relax et Vous and Serenity Sisters Retreats will collect a deposit of 35% of the total cost of the trip at the time of online registration. The balance of the price of the holiday must be paid, without any reminder from us, and collected by Relax et Vous et Serenity Sisters Retreats, no later than 90 days before the date of departure.
Any delay in payment of the balance will be considered as a cancellation on your part, for which the cancellation charges referred to in article 6 below will be applied.
For all bookings made less than 90 days before the departure date: you must pay the full cost of the trip.
5.2 MEANS OF PAYMENT
You may pay for your retreat either by
(1) bank card (Visa, Eurocard, MasterCard only, Amex not accepted) exclusively online,
(2) by bank transfer,
(3) by cheque (only for payments due more than 90 days before the departure date of the trip) and
(4) in cash up to the limit stipulated in Article D 112-3 of the French Monetary and Financial Code (i.e. €1,000 per file).
Customers using payment by credit card or cheque to finalise their order with the Vendor (the association Relax et Vous and Serenity Sisters Retreats), guarantee that they have the necessary authorisation to use these methods of payment and recognise that the information provided for this purpose constitutes proof of their consent to the sale and to the payment of the sums due.
In the event of refusal to authorise payment by the accredited organisations or in the event of non-payment, the Seller (Relax et Vous and Serenity Sisters Retreats) reserves the right to suspend or cancel the order of the Customer concerned. The Vendor (Relax et Vous and Serenity Sisters Retreats) also reserves the right to refuse an order from a Customer who has not paid in full or in part for a previous order or with whom a payment dispute is in progress.
5.3 CONFIRMATION
Upon receipt of validation of the order and payment by the Customer, the Seller
(the association Relax et Vous and Serenity Sisters Retreats), will send the Customer, to the e-mail address provided:
- an order confirmation,
- an invoice proving payment.
In the event that a Service is unavailable after confirmation of the order and payment, the Vendor (the Relax et Vous and Serenity Sisters Retreats association) will inform the Customer by e-mail as soon as possible in order to cancel the order concerned and refund the associated amount.
In accordance with article L.221-28 of the French Consumer Code, sales of tourist services are not subject to the right of withdrawal provided for in articles L.221-18 et seq. of the French Consumer Code for distance selling. Consequently, any order for a Service placed via the Site is definitive for the Customer. Cancellation will only be possible by complying with the cancellation conditions mentioned in article 6 below.
For any questions relating to the processing of an order, the Customer may contact Customer Services at the following address:
By e-mail: Serenitysisters.retreats@yahoo.com
Or by post:
7 rue du Fournil 44119 Treillieres
5.4 ELECTRONIC SIGNATURE
In accordance with Law no. 2000-230 of 13 March 2000, the online provision of the Customer's bank card number and the final validation of the order constitute proof of the Customer's agreement, of the payability of the sums due in respect of the order, as well as a signature and express acceptance of all the operations carried out.
6. CANCELLATION AND REFUND
If you are obliged to cancel your retreat before it has begun (departure date), you must inform Serenity Sisters Retreats and your insurer as soon as possible by any written means that allows you to obtain an acknowledgement of receipt. The date of issue of the written notice will be taken as the date of cancellation for the purposes of charging cancellation fees.
Neither Serenity Sisters Retreats nor the insurer will reimburse the insurance premium, any visa fees or the cost of sending the passport in connection with the visa.
6.1 IN THE EVENT OF CANCELLATION OF YOUR RETREAT, the following cancellation charges will apply:
Up to 90 days before the departure date: 35% of the total price of the trip
89 to 35 days before departure: 60% of the total price of the trip
35 days to 7 days before departure: 75% of the total price of the trip
Less than 7 days before departure (or no-show): 100% of the total price of the trip.
6.2 IN THE EVENT OF CANCELLATION BY THE ORGANISER for unforeseen reasons, the customer will receive a full refund.
7. MODIFICATION AND INTERRUPTION
7.1. MODIFICATION OF TRAVEL SERVICES
Any modification to the order requested by the Customer (for example: number of people, meals, courses, etc.) relating to the Service ordered requires the agreement of the Vendor and is subject to availability. If the Vendor is unable to carry out the requested modification, the initial order will remain valid in full.
Any modification accepted by the Vendor will incur a handling fee of at least twenty (20) euros, in addition to the actual costs associated with the modification, which will be invoiced to the Customer, once he has been informed. Changes requested on the spot by the Customer are generally not accepted. However, if a modification is accepted by the Vendor, any supplement will be payable directly by the Customer on site.
7.2. INTERRUPTION
No compensation will be granted for an interrupted, shortened or unused Service, whatever the reason, even in the event of repatriation and even in the event of force majeure, as defined in article 10 below, and unless this is due to a fault on the part of the Vendor or one of its service providers.
8. LIABILITY
Neither ‘Relax et vous’ nor Serenity Sisters Retreats may be held responsible for the consequences of the following events :
. Loss or theft of tickets by the traveller(s).
. Failure to present to the carrier (airlines) the administrative and/or health documents required to undertake the journey and/or cross borders,
. Arrival after the scheduled check-in and/or boarding time for any transport journey, particularly air transport.
. Unforeseeable or unavoidable events caused by a third party such as war, political unrest, strikes, riots abroad, technical or administrative incidents, airspace congestion, bad weather, delays, breakdowns, loss or theft of luggage or other personal effects of travellers.
. Cancellation imposed by exceptional and unavoidable circumstances, and/or for reasons linked to maintaining passenger safety, and/or injunction by an administrative authority.
. The person making the booking in the name and on behalf of all the participants in the trip undertakes to pass on to each traveller the information provided by Serenity Sisters Retreats concerning the trip so that Serenity Sisters Retreats cannot be held responsible for any defect or omission in the transmission of this information.
In the event that Serenity Sisters Retreats is held liable due to the actions of service providers, the limits of compensation provided for by international conventions will be applied, in accordance with article L 211-17- IV of the French Tourism Code. Except in the case of personal injury, the maximum financial liability of Serenity Sisters Retreats will be equal to three times the total price of the trip. Finally, we inform you that the photographs that appear in our various commercial descriptions (brochures, website, etc.) are merely illustrative of the landscapes of the country or countries that you will visit.
9. CONFIDENTIALITY AND PERSONAL DATA PROTECTION POLICY
9.1 DATA COLLECTION
As part of its activities, Serenity Sisters Retreats and the Relax and You association collect certain personal data (surname, first name, address, contact details, etc.) via the registration and contact forms. This data is collected with the user's consent.
9.2 USE OF DATA
The personal data collected is used solely in connection with the services offered: management of bookings, communications relating to trips and retreats, and the sending of marketing information (with the customer's prior consent).
9.3 DATA STORAGE
Data is kept for a period of 10 years, unless there is a legal obligation to keep it for longer. It is neither sold nor transferred to third parties, except in the context of services (e.g.: service providers) and with the explicit agreement of the user.
9.4 USER RIGHTS
In accordance with the RGPD, users have the right to access, rectify, delete or limit the processing of their personal data. They may exercise these rights by sending an email to SerenitySisters.Retreats@yahoo.com
9.5 SECURITY
SerenitySisters.Retreats is committed to protecting users' personal data by implementing appropriate security measures.
9.6 COOKIES
The site uses cookies in order to improve the user experience and measure the site's audience. Users may configure their browser to deactivate these cookies.
10. FORCE MAJEURE
The parties shall be released from their obligations if an event constituting a case of force majeure, as defined by article 1218 of the French Civil Code, prevents the performance thereof. The obligations of the parties will then be suspended ipso jure, without compensation, from the date on which the event occurs.
The party invoking such a circumstance must immediately inform the other party by any means, in particular by telephone or e-mail. Force majeure is defined as any irresistible, unforeseeable and unavoidable event or circumstance that cannot be avoided by the parties despite all reasonable efforts, as defined by French case law. This includes, but is not limited to, the blocking of means of transport or supply, earthquakes, fires, storms, floods, lightning, epidemics, wars, and the stoppage of telecommunications networks.
If the Service cannot be carried out or continued by the Vendor, the order will be cancelled and the Customer will not be entitled to claim any compensation or indemnity from the Vendor. However, the Vendor will reimburse any unspent sums which it still holds or for which it has obtained reimbursement in the name and on behalf of the Customer.
11. PARTIAL NULLITY
If one or more provisions of the GCS are declared null and void by virtue of the law, a regulation or a final decision of a French court, the other provisions shall remain in full force and effect.
12. APPLICABLE LAW AND COMPETENT JURISDICTION
The Vendor is established in France in a stable and lasting manner in order to carry out its activity, regardless of where the Services are performed. Consequently, the GTCS are governed by French law.
In the event of a dispute or claim, the Customer must first contact the Vendor to try to reach an amicable solution. In the absence of an amicable agreement, the dispute will be brought before the French courts, in accordance with the rules of jurisdiction in force. Any dispute relating to the validity, interpretation or performance of these GTS will be submitted to the competent jurisdiction of the court of Nantes.
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13. LIMITATION OF LIABILITY CONCERNING THE IMAGES ON THE SITE
The photos on this site are non-contractual and provided for illustrative purposes only.